Legal

Privacy Policy

Balhance  |  www.findbalhance.com  |  Effective Date: March 16, 2025

1. Introduction

Welcome to Balhance ("Company," "we," "us," or "our"). We are a professional services company based in the Commonwealth of Pennsylvania. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.findbalhance.com (the "Site") or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site. By continuing to access or use our Site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information from you:

2.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Company or organization name
  • Job title or professional role
  • Payment and billing information

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information through cookies, web beacons, and similar tracking technologies, including:

  • Browser type and version
  • IP address and approximate geographic location
  • Pages visited and time spent on each page
  • Referring URLs and exit pages
  • Device type and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and improve our professional services
  • To process payments and manage billing
  • To communicate with you about your account, inquiries, or engagements
  • To send marketing and promotional emails (with your consent where required)
  • To analyze Site usage and improve user experience
  • To comply with legal obligations
  • To protect the security and integrity of our Site and services

4. Data Storage and Security

Your data is stored and processed using the following infrastructure:

4.1 Supabase

We use Supabase, a cloud-based database and backend platform, to securely store personal information including account data and user records. Supabase employs industry-standard encryption and security practices. For more information, visit: supabase.com/privacy

4.2 GitHub

We use GitHub for source code management and internal development operations. While GitHub does not directly store end-user personal data, certain technical logs or configurations may be maintained within our private repositories. For more information, visit: GitHub Privacy Statement

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services and Data Sharing

We share your personal information with the following third-party service providers solely as necessary to operate our business and deliver our services:

5.1 Payment Processing — Stripe

We use Stripe to process payments. When you make a purchase, your payment information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy. We do not store your full payment card details on our systems. Learn more at: stripe.com/privacy

5.2 Analytics — Google Analytics

We use Google Analytics to understand how users interact with our Site. Google Analytics collects usage data including pages visited, session duration, and device information. You can opt out of Google Analytics tracking at: tools.google.com/dlpage/gaoptout

5.3 Email Marketing — Mailchimp

We use Mailchimp to manage email communications and marketing campaigns. If you subscribe to our mailing list or consent to marketing emails, your name and email address will be stored within Mailchimp. Learn more at: mailchimp.com/legal/privacy

5.4 Advertising — Meta (Facebook) Pixel

We use the Meta Pixel on our Site to measure the effectiveness of our advertising campaigns and to serve relevant ads on Facebook and Instagram. The Meta Pixel may collect data about your browsing activity on our Site. Learn more at: facebook.com/privacy/policy

5.5 Advertising — LinkedIn

We use LinkedIn Insight Tag for campaign analytics and audience targeting on LinkedIn. This may involve the collection of data about your interactions with our Site. Learn more at: linkedin.com/legal/privacy-policy

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

We use the following types of cookies on our Site:

6.1 Essential / Functional Cookies

These cookies are necessary for the Site to function properly. They enable core features such as security, network management, and accessibility. You may not opt out of these cookies without significantly affecting the functionality of the Site.

6.2 Analytics Cookies

These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. We use this information to improve Site performance and user experience.

6.3 Marketing / Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an ad and to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks such as Meta and LinkedIn with our permission.

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Site. For more information, visit www.allaboutcookies.org.

7. Marketing Communications

We may send you marketing and promotional emails using Mailchimp if you have provided your contact information and, where required by applicable law, given your consent to receive such communications.

You may opt out of receiving marketing emails at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us at contact@findbalhance.com. Please note that even after opting out of marketing communications, you may still receive transactional or service-related emails.

8. Your Privacy Rights

8.1 California Residents — CCPA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You may request information about the categories and specific pieces of personal data we have collected about you.
  • Right to Delete: You may request that we delete personal information we have collected, subject to certain exceptions.
  • Right to Correct: You may request correction of inaccurate personal information.
  • Right to Opt Out of Sale: We do not sell your personal information. If this practice changes, we will provide a "Do Not Sell My Personal Information" link.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of your California rights, please email us at contact@findbalhance.com with the subject line "California Privacy Request" and include your full name and the nature of your request. We will respond to verifiable consumer requests within 45 days.

8.2 EU and UK Residents — GDPR / UK GDPR

If you are located in the European Union or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR) or UK GDPR:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data under certain circumstances.
  • Right to Restriction of Processing: You may request that we limit how we use your data.
  • Right to Data Portability: You may request that we provide your data in a structured, machine-readable format.
  • Right to Object: You may object to processing of your personal data for direct marketing or other legitimate interest purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

Our lawful bases for processing your personal data include: performance of a contract (providing our services), legitimate interests (Site analytics and business operations), compliance with legal obligations, and your consent (for marketing communications).

To exercise any of your GDPR/UK GDPR rights, please email us at contact@findbalhance.com with the subject line "GDPR Privacy Request" and include your full name, country of residence, and the nature of your request. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it. Payment records may be retained for a period consistent with our legal, tax, and accounting obligations.

10. International Data Transfers

We are based in Pennsylvania, USA. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and third-party service providers operate. We take appropriate safeguards to ensure your information is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including GDPR where applicable.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information promptly. If you believe we have collected such data, please contact us at contact@findbalhance.com.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our Site following the posting of changes constitutes your acceptance of those changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make every effort to respond to your inquiry within 30 days.